{"id":1042,"date":"2024-04-30T08:00:28","date_gmt":"2024-04-30T06:00:28","guid":{"rendered":"https:\/\/proxipel.ch\/faq\/"},"modified":"2026-07-20T21:11:39","modified_gmt":"2026-07-20T19:11:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/proxipel.ch\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Frequently asked questions<\/h1>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;How much do pellets cost?&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/proxipel.ch\/en\/pellets\/\">We produce pellets locally<\/a>. Although our prices aren&#8217;t always the lowest, they are more stable and aren&#8217;t affected by fluctuations in international markets. The price of the raw material is set through mutual agreement, which is a form of fair trade at the local level.  <\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Do you offer services for private individuals?&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Certain technical requirements must be met for our rental service:<\/p>\n<ul>\n<li><strong>Accessibility<\/strong>: We operate with a semi-trailer truck and a skip.<\/li>\n<li><strong>Unity<\/strong>: The biomass must be gathered in one single location.<\/li>\n<li><strong>Volume<\/strong>: One day&#8217;s work amounts to approximately 50 m\u00b3, or 10 metric tons of pellets.<\/li>\n<li><strong>Recurrence<\/strong>: We select sites that allow us to return on regular basis.<\/li>\n<\/ul>\n<p>If your project meets these criteria, please feel free to provide us with your contact information.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How much do bags of pellets cost?&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Currently, we do not produce bagged pellets, but rather bulk pellets. Our prices are therefore set per metric ton. <\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How much does a PROXIPEL unit cost?&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The cost of purchasing a <a href=\"https:\/\/proxipel.ch\/en\/proxiflex\/\">PROXIPEL unit<\/a> ranges from 800,000 to 1,200,000 CHF. It is a worthwhile investment that can prove very profitable for professionals. Our <a href=\"https:\/\/proxipel.ch\/en\/full-support-for-your-project\/\">support team<\/a> is available to help you develop your business plan.  <\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How much does the rental service cost?&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>PROXIPEL is also available for <a href=\"https:\/\/proxipel.ch\/en\/unit-rental\/\">daily rental<\/a>. This service includes use of the machine, the operator\u2019s labor, and consumables. The price depends on the distance to be covered and the duration of the job. Since transportation and setup can take time, it is more cost-effective to rent the machine for several days.   <\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;When will the service be available?&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>The service is available <a href=\"https:\/\/proxipel.ch\/en\/request-a-callback\/\">now by reservation<\/a>.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can we see the unit in operation?&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Yes, we regularly organise <a href=\"https:\/\/proxipel.ch\/en\/mobile-pelletizing-unit-proxipel-proxiflex-on-video\/\">demonstrations of our unit<\/a>. Contact us to find out the next available dates. <\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;My pellet heater isn&apos;t working properly. What should I do?&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>This isn&#8217;t our area of expertise. We recommend contacting a heating professional. You can find a list of specialists through the PROPELLET association. There are many ways to <a href=\"https:\/\/proxipel.ch\/en\/how-to-choose-wood-pellets-for-heating-proxipel\/\">optimize your heating system&#8217;s settings and improve combustion.<\/a>   <\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can your machines process any type of wood?&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Our units are designed to process<a href=\"https:\/\/proxipel.ch\/en\/proxiflex\/\"> a wide range of materials<\/a>. However, each new material requires prior validation, which may take anywhere from a few days to several years. We support project partners through our advisory service and laboratory.  <\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Can pellets be produced from any type of biomass?&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p><a href=\"https:\/\/proxipel.ch\/en\/agro-pellets-the-guide\/\">We can turn almost anything into pellets<\/a>, but not for just any purpose. Some materials are unsuitable for combustion due to their mineral, nitrogen, or other compound content. Pellets can also be used for other applications, such as<a href=\"https:\/\/proxipel.ch\/en\/chicken-manure-pellets-local-agricultural-utilization\/\"> fertilizer<\/a> or animal feed, or as precursors in certain industrial processes. For each material, it is essential to explore its optimal use. We are able to provide technical answers to these questions, which is one of our core activities.    <\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What is the productivity of your unit?&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Our solution is designed to produce<a href=\"https:\/\/proxipel.ch\/en\/proxiflex\/\"> one metric ton of pellets per hour<\/a> of operation. However, at a new site or when using a new raw material, some time may be needed for setup and fine-tuning. That is why we recommend working with consistent and fairly large batches. Productivity may also vary depending on the type of biomass used.   <\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questionsWe produce pellets locally. Although our prices aren&#8217;t always the lowest, they are more stable and aren&#8217;t affected by fluctuations in international markets. The price of the raw material is set through mutual agreement, which is a form of fair trade at the local level. Certain technical requirements must be met for our [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1609,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-1042","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions - Proxipel<\/title>\n<meta name=\"description\" content=\"How much does a service cost? What types of biomass can be pelletized? 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